Our server suffered a hard drive failure on Monday, April 26, 2021, by 11:08am. All effort to restore the server was not successful. This resulted in a service outage for several hours. Our technician recommended that the only option to rebuild the entire infrastructure using the available backup data. This has been ongoing. We will be using this channel to provide you with an update on the service restoration and what you can do to continue accessing our services.
We sincerely apologize for the inconveniences this service disruption might have caused. Please be assured that we are working round the clock to provide you seamless experience with our services.
UPDATE 2021-05-08 16:06
Wallet Balance
Wallet balance is now live on the Send SMS Page (Please go to SMS/Send SMS). You can now view your balance as you compose your SMS.
Address Book
Address Book is now live on the Send SMS Page (Please go to SMS/Address Book). This enables you to send SMS to your saved contacts.
SIMHosting Inbox Page
SIMHosting Inbox page is now live (Please go to SIMHosting/My Inbox). Also, Inbox forwarding has resumed.
UPDATE 2021-05-07 12:51
SIMHosting Renewal
Clients can now renew their SIM Hosting on the My Servers page. The units billed are at a flat rate of conversion of N1.85/unit. This means that those that had purchased at less than 1.85 are actually enjoying a bonus. This is time-limited as we will be transitioning to naira based billing in a short while.
UPDATE 2021-05-06 18:34
Message History is now Live
Message history for the messages sent on the platform is now live! The message history from the other platform will be provided in coming days.
UPDATE 2021-05-06 10:02
Scheduled Messages Management
Clients can now manage their scheduled messages at https://app.smartsmssolutions.ng/sms-scheduled-messages.
UPDATE 2021-05-05 00:47
Address Book
The address book is now live. Clients' data are gradually being migrated. The migration might take a while.
For the time being, clients can initiate Send SMS to a phone book group from the Address book page.
UPDATE 2021-05-04 13:02
Scheduling is Live
The scheduling option is now available on the Send SMS Page.
Batch Messaging is Live
Clients can now send many messages at once.
UPDATE 2021-05-03 12:45
API Token Management Page
The API token management page is now live. Clients can now view their API tokens and create new ones at http://app.smartsmssolutions.ng/developer-api-tokens. For complete documentation on how to consume the API, kindly visit https://developer.smartsmssolutions.com.
UPDATE 2021-05-01 20:55
Login with Username
Clients can now log in with their old username if they prefer.
UPDATE 2021-05-01 20:13
Password Change
Password change is now live. Clients can change their passwords after login at http://app.smartsmssolutions.ng/tools-change-password.
UPDATE 2021-05-01 09:30
Account balance is now available over the API. Kindly visit https://developer.smartsmssolutions.com/#1493aacb-ccab-4734-95ec-a26cac60956b to learn more.
UPDATE 2021-04-29 16:47
Our Esteemed clients can now make payments and be credited.
UPDATE 2021-04-28 19:14
The international route is now delivering. More updates later.
UPDATE 2021-04-28 18:15
The bulk route for phone numbers on DND is now delivering to some phone numbers on DND. The quality of delivery will progressively improve as we recovered the necessary data.
UPDATE 2021-04-28 09:47
The API for sending SMS is now active. You can now start to push your messages via the API. While a bridge has been created to provide access to the existing API configuration, we will be migrating our services to a new endpoint. You can learn more about the new API from our developer page at https://developer.smartsmssolutions.com/. If you are integrating the API into the SPC Joomla component, kindly update your API settings using the suggestion below.
API Response on Success: code=1000
Response Pattern: Contains
UPDATE: 2021-04-28 05:36
SMS delivery on the basic route (promotional route) has been restored. The new URL for accessing our products and services is http://app.smartsmssolutions.com.ng. If you have issues logging in, kindly reset your password using the password reset link - http://app.smartsmssolutions.ng/forgot-password
UPDATE: 2021-04-26 11:08
The issue
Our server database got corrupted on Monday, April 26, 2021. This has resulted in outages in our services. We sincerely regret the issues and we are working to resolve them.
What are we doing right now?
Our technicians are working to repair the database and move it to a new server. We are also working on an alternative platform for our client to use for the time being.
How long will this take?
The database repair might take several hours according to our technician due to its size. We do not have an ETA right now.
We hope the alternative platform should be ready before the close of business today, Tuesday, April 27, 2021
What next?
Kindly pause your traffic at the moment. We will keep updating you on the progress.
Once again, we apologize for these issues and hope to bring back the services in a short while.
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